Relayvia · Messaging policy

Messaging with care.

A concise guide to using Relayvia with care: permission, clear expectations, secure handling, and respect for the people on the other side of the message.

Permission

Only message people who asked to hear from you.

Keep a clear record of opt-in and respect opt-out requests immediately.

Data

Keep sensitive information out of ordinary message logs.

Protect tokens, attachments and personal details in the systems around the workspace.

Operations

Give teams a clear owner for every conversation.

Use assignments, status and notes to make handoffs visible and follow-up dependable.