One place for the whole conversation.
Manage WhatsApp and Instagram messages with contact history, team assignments, internal notes and saved replies. Keep ownership clear as conversations move between teammates.
Relayvia. Every conversation, connected.
Relayvia brings WhatsApp and Instagram conversations, contacts, campaigns and automation into one workspace. Help your team reply with context, reach the right audience and keep customer follow-ups moving.
Features
Everything your team needs to keep conversations moving
Shared conversations are the starting point. Campaigns, chatbots and reporting keep the work connected.
Know who you’re talking to.
Organize contacts with custom fields and audience segments, so your team can find the right people and keep useful customer context close to every conversation.
Reach the right audience.
Create WhatsApp message templates, build campaigns for contact segments and track delivery, reads and failures in campaign reports.
Give repeat questions a clear path.
Build chatbot workflows and WhatsApp Flows to guide customers through structured interactions, alongside the shared inbox your team uses to reply.
Plan the next post together.
Prepare Instagram content in a calendar, save drafts, submit posts for approval and schedule publishing. Review post analytics and manage comments from the same workspace.
Keep products close to the conversation.
Manage WhatsApp catalogs and orders alongside customer messages, giving your team a workspace for both product enquiries and order follow-ups.
See the work behind each reply.
Review campaign, conversation, agent performance, audience and cost reports. Manage user roles and permissions within separate business workspaces.
Getting started
From your first connection to a clear follow-up
Read how we built Relayvia’s shared inboxWalk through your workflow
Show us how enquiries arrive, who replies and where follow-ups get lost.
Connect your business accounts
Authorize your WhatsApp and Instagram accounts through their connection flows. Confirm account eligibility and permissions before sending.
Organize the next action
Bring contacts into the workspace, assign conversations and use notes and saved replies to keep work moving.
Inside the campaign workspace
Build the campaign in steps
Name the campaign, choose an audience segment, select a template and prepare the message variables before scheduling. The audience summary keeps the selected recipients visible while you work.
This capture uses a draft campaign and demonstration content. No customer conversations or contact details are shown.
See it in a walkthroughIndia · Monthly subscription
Early access workspace
₹1,499/ workspace / month
WhatsApp and Instagram messaging, contact segments, campaigns, chatbot workflows and reporting in one workspace.
Meta messaging charges and applicable taxes are extra. Custom integration work is quoted separately. Account connections and onboarding requirements are confirmed during your walkthrough.
How WhatsApp messaging charges workPlan your customer messaging workflow
Before your first campaign, review audience permission, template variables and who will answer replies. Our WhatsApp campaign launch checklist walks through those decisions.
Planning automation? Read how to design a WhatsApp chatbot with a human handoff, then use our shared inbox ownership guide to define the next action for your team.
What is Relayvia?
Relayvia is IshvaniHub’s workspace for WhatsApp and Instagram messaging. It brings customer conversations, contact details, assignments, campaigns and reporting together, with chatbot workflows and Instagram publishing tools.
Who is Relayvia for?
Relayvia is built for businesses handling customer enquiries, sales conversations and follow-ups across WhatsApp and Instagram. Assignments, internal notes and saved replies help keep the next action clear, whether one person or several people manage the inbox.
Can I manage WhatsApp and Instagram in the same workspace?
Yes. Relayvia supports connecting WhatsApp Business accounts and Instagram accounts, with channel selection in the messaging workspace. Available actions depend on the connected account, its permissions and the channel’s supported features.
What do I need to get started?
Start with a walkthrough of your messaging workflow. WhatsApp connection uses Meta’s business onboarding flow; Instagram has its own account connection. You will need access to the business accounts you want to connect and permission to authorize them. Account eligibility and connection requirements are checked during onboarding.
How does a conversation move between people?
A conversation can be assigned to a person and marked open, pending or resolved. Internal notes preserve handoff context, while saved replies help with recurring questions. Reply activity is shown separately from the assigned owner.
Can I run WhatsApp campaigns?
Yes. Relayvia includes contact segments, message templates and campaign reporting. Use approved templates where required, message people with permission and review delivery, read and failure information. Campaign sending remains subject to Meta’s account and messaging requirements.
How much does Relayvia cost in India?
The early access workspace subscription is ₹1,499 per month. Meta messaging charges and applicable taxes are extra. Custom integration work is quoted separately. Confirm your account connections and onboarding requirements during a walkthrough before subscribing.
Is Relayvia available for immediate self-service signup?
Access currently starts with a product walkthrough and assisted onboarding. Tell us about the accounts and workflow you want to connect so we can confirm fit and the next steps.
Relayvia
See Relayvia with your own workflow
Tell us how enquiries reach your team today. We’ll show you how Relayvia could fit and what setup involves.